New Way to Pay for Flights, Hotels, and Travel Services on Wakanow.com
We are excited to introduce a significant enhancement to your booking experience on
Wakanow.com—the Virtual Account System (VAS). This new payment method is designed
to offer you a secure, efficient, and convenient way to pay for your flights, hotels, and travel
services. Please note that this feature is currently available exclusively on the Wakanow
Nigeria storefront: https://www.wakanow.com/en-ng. In this article, we’ll take you through
everything you need to know about the VAS, from its benefits to a detailed guide on how to
use it.
What is the Virtual Account System (VAS)?
The Virtual Account System is a new payment method that provides each customer with a
unique virtual account number for every booking. This system ensures a seamless and
automatic payment process, eliminating the need for manual confirmation and providing
instant booking confirmation and ticket issuance.
Key Benefits of the Virtual Account System
1. Instant Ticketing: Once your payment is successful, your booking is immediately
confirmed, and your tickets are issued without delay.
2. Convenience: With the VAS, there’s no need for any human interaction. The entire
payment process is automated, allowing you to complete your booking at any time.
3. Security: Each virtual account is unique and single-use, ensuring secure transactions.
Any incorrect payment amounts (under or over) are automatically reversed.
4. Flexibility: The VAS supports multiple banking options, including Access Bank,
Fidelity Bank, VFD Bank, GT Bank, and WEMA Bank, giving you the freedom to
choose your preferred payment method.
How the Virtual Account System Works
1. Booking Your Travel: Select your desired flight, hotel, or travel service and proceed
to the payment section.
2. Selecting Payment Option: Choose & Bank Transfer Payment (Instant Ticketing) as
your preferred payment method.
3. Generating Virtual Account: A unique virtual account number will be generated for
your transaction. This account is unique to your booking and cannot be reused.
4. Making the Transfer: Use your bank app or short code to transfer the exact booking
amount to the provided virtual account number. Be sure to transfer the correct
amount to avoid any delays.
5. Receiving Confirmation: Once the payment is successfully processed, you will
receive an instant booking confirmation, and your tickets will be issued promptly.
Frequently Asked Questions (FAQ)
1. What is the Wakanow Virtual Account Solution?
o The VAS provides a simple and secure way for customers to make payments
for their bookings using transfers from their bank accounts. Each booking is
assigned a unique virtual account number.
2. How does the virtual account system work?
o Each booking receives a unique virtual account number from one of the
available banks (Access Bank, Fidelity Bank, VFD Bank, GT Bank, and WEMA
Bank). You transfer the exact booking amount to this account, and your
payment is automatically confirmed.
3. What are the key features of the Wakanow Virtual Account Solution?
o Unique Virtual Account for each booking
o Seamless payment process with automatic confirmation
o User-friendly interface with multiple bank options
o Accurate payment system
o Account validity for 24 hours
4. Which banks currently provide virtual accounts for Wakanow
bookings?
o Access Bank, Fidelity Bank, VFD Bank, Wema Bank, and GT Bank.
5. How do I make a payment using the virtual account?
o Select & “Bank Transfer Payment” (Instant Ticketing) at checkout. Choose your
preferred bank’s virtual account from the list provided and transfer the exact
amount to the generated unique virtual account number using your bank
app.
6. What happens if I underpay or overpay?
o Any underpayment or overpayment will be automatically reversed, and your
booking will remain unconfirmed. Always ensure you transfer the exact
amount specified.
7. How long is the virtual account valid?
o Virtual accounts are valid for 24 hours as long as the booking is active. They
expire after use or if the booking is cancelled.
8. What happens if my booking price changes?
o If the booking price changes, the amount to be paid will also be updated.
9. Can I use the same virtual account for multiple bookings?
o No, each virtual account is for single use only and expires after use or after 24
hours.
10. What should I do if I need assistance or have questions?
o For any questions or assistance, please contact Wakanow customer support
via the contact details provided in your booking email.
11. What happens after I make the transfer to the virtual account?
o Your payment is automatically confirmed, your booking status updates to
“Success” and you receive confirmation.
12. Are there any important notes I should be aware of?
o Always transfer the exact amount specified to ensure your booking is
confirmed. Any under or overpayments will be automatically reversed.
Virtual accounts expire after 24 hours or after use.
The Virtual Account System is designed to enhance your experience on Wakanow.com by
providing a more secure, efficient, and hassle-free way to make payments. Remember, this
feature is currently available exclusively on the Wakanow Nigeria storefront:
https://www.wakanow.com/en-ng. We are committed to offering you the best service and
ensuring your travel bookings are as smooth as possible. Should you have any questions or
need assistance, our customer support team is here to help. Enjoy the convenience of the
new Virtual Account System and happy travelling!