For all of you out there who’ve had to deal with an irate customer or have been one, here’s a funny bit of fiction:
A crowded airline flight was canceled.
A single agent was re-booking a long line of inconvenienced travelers.
Suddenly an angry passenger pushed his way to the desk. He slapped his ticket down on the counter and said,
“I HAVE to be on this flight and it has to be FIRST CLASS!”
The agent replied, “I’m sorry sir. I’ll be happy to try to help you, but I’ve got to help these folks first, and I’m sure we’ll be able to work something out. Please go to the end of the line.”
The passenger was unimpressed. He asked loudly so that the passengers behind him could hear, “Do you have any idea who I am?”
Without hesitating, the gate agent smiled and grabbed her public address microphone. “May I have your attention please?” she began, her voice bellowing throughout the terminal. “We have a passenger here at the gate WHO DOES NOT KNOW WHO HE IS. If anyone can help him find his identity, please come to the gate.”
With the folks behind him in line laughing hysterically, the man glared at the airline agent, gritted his teeth and swore,
Without flinching, she smiled and said,
“I’m sorry, sir, but you’ll have to stand in line for that, too.”