Wakanow, Nigeria’s leading online travel agency has launched a partnership with FCMB to situate ‘travel desks’ within the bank’s branches to offer flight bookings, hotel bookings, tourist visa processing, and related travel services to walk-in customers and prospective travelers.
The development is aimed at bringing travel closer to customers and facilitating access and ease of travel within and outside Africa.
Travel Desk’s at twenty (20) select FCMB branches across Lagos, Abuja, Rivers, Oyo, Kano, Ogun, Anambra, and the Abia States were unveiled at the launch with many more to be unveiled in a few weeks.
Speaking at the launch of the partnership on November 12, 2019, in Lagos, the Chief Executive Officer of Wakanow, Mr. Adebayo Adedeji, said
We are excited to officially launch this partnership with FCMB to bring Wakanow’s travel services closer to our customer base and the public at large. At our desk within the branches, customers now can conveniently enjoy our travel products which include Flights, Hotels, Prepaid Cards and Travel Sim and Visas to over 50 destinations and access our value-packed add-ons services such as Flight reminders, VIP protocol service, travel insurance and many more. With our Pay Small Small product, our customers can lock down great deals with only 25% of the value and spread balance payment across up to 3 months. We look forward to serving you, our customers within the branches’’.
The Divisional Head, Corporate Banking, FCMB, Mrs. Folake Fajemisin, described the deal as another demonstration of the dynamism of the Bank to meet the needs of its array of growing customers. According to her;
‘’We recognize that several of our customers travel all-round the year for holidays. Our partnership with Wakanow gives an advantage to them. It is essentially borne out of the need to give Nigerian travelers the best offerings possible when making their travel arrangements. Through our partnership with Wakanow, we are optimistic that this objective will be achieved and further enhance the experience of our customers, considering the company’s pedigree and contributions to the hospitality/tourism industry in Africa. As an inclusive and customer-centric Bank, we will continue to innovate ways to impact the lives of Nigerians across segments’’.
This deal is another demonstration of commitment and dynamic innovation by Wakanow to make travel more available to the Nigerian market while delivering high-quality service and satisfaction to its existing customers.
Founded in 2008 in Nigeria, Wakanow is one of Africa’s largest full- service online travel companies, providing its customers with a one-stop online booking portal for flights, hotels, holiday packages and other travel services and ancillaries. Complementing their online offering, they also operate a network of traditional brick and mortar travel centers and have operations in Nigeria, Ghana, Kenya, and UAE. Wakanow is also the first Online Travel Agency in Nigeria to offer its customers the convenience of booking their travel services on Whatsapp.